The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Identify and monitor client needs
|
|
Conduct regular discussions with client regarding clients needs and expectations in accordance with company requirements Completed |
Evidence:
|
Seek feedback on company performance and level of client satisfaction in accordance with company requirements Completed |
Evidence:
|
Take prompt action on feedback received from the client in accordance with company requirements Completed |
Evidence:
|
Review and implement contracts and/or variations to contracts in accordance with company requirements Completed |
Evidence:
|
Satisfy complex client needs
|
|
Explain possibilities for meeting client needs in accordance with company requirements Completed |
Evidence:
|
Assist clients to evaluate service/product options to satisfy their needs in accordance with company requirements Completed |
Evidence:
|
Determine and prioritise preferred action in accordance with company requirements Completed |
Evidence:
|
Identify potential areas of difficulty in client service delivery and take appropriate actions in accordance with company requirements Completed |
Evidence:
|
Establish business contacts and networks
|
|
Identify organisations and groups that have the potential to benefit from company products/services in accordance with company requirements Completed |
Evidence:
|
Identify appropriate individuals within the group or organisation in order to establish effective relationships in accordance with company requirements Completed |
Evidence:
|
Agree on and maintain methods of communication with business contacts and networks within own level of responsibility in accordance with company requirements Completed |
Evidence:
|
Gain and maintain trust and confidence of business contacts and networks through demonstration of high standards of business practices and effective communication methods in accordance with company requirements Completed |
Evidence:
|
Work effectively with business contacts
|
|
Define, clarify and agree on roles and responsibilities of business contacts in accordance with company requirements Completed |
Evidence:
|
Set and adhere to realistic service commitments in accordance with company requirements Completed |
Evidence:
|
Adopt and encourage flexibility in normal work practices when operating under unusual or difficult situations in accordance with company requirements Completed |
Evidence:
|
Identify situations outside own area or level of responsibility and where appropriate discuss with or refer to appropriate personnel in accordance with company requirements Completed |
Evidence:
|
Promote the company
|
|
Develop strategies to represent and promote the company's interests and requirements Completed |
Evidence:
|
Suggest for consideration additional products/services and information to meet client's needs in accordance with company requirements Completed |
Evidence:
|
Encourage work group members to develop effective and friendly relationships with client and users of client facilities Completed |
Evidence:
|
Communicate advice and pricing information
|
|
Present written and verbal responses in accordance with company requirements Completed |
Evidence:
|
Provide pricing information for routine and specified products and services where these match client needs, in accordance with company requirements Completed |
Evidence:
|
Attend to client requirements for follow-up information promptly in accordance with company requirements Completed |
Evidence:
|
Schedule and confirm bookings with client in accordance with company requirements Completed |
Evidence:
|